ABSTRACT

This NVAA workbook focuses on the differences between management and leadership for victim services and explores the principles of leadership and the qualities of exceptional leaders. It also concentrates on ethics, resiliency, ownership, problem solving, team building, and facilitating change.

Authors/Editors: Anita Drummond, Carroll Ellis, Melissa Hook, Morna Murray, and Anne Seymour

CONTENTS

Chapter 1. Principles of Leadership
ASCII (81.9 kb) or PDF (101 kb)
Includes an overview of leadership styles, qualities, and processes; gives examples of successful leadership in the victim services arena.

Chapter 2. Integrity and Ethics in Leadership
ASCII (69.6 kb) or PDF (89 kb)
Provides tools to measure ethical principles and behaviors and offers strategies for applying leadership values in an organizational setting.

Chapter 3. Essential Skills for Leaders: Creative Problem Solving
ASCII (73.7 kb) or PDF (100kb)
Reviews the qualities of good problem solving, practical approaches to problem solving, and how to deal with difficult staff in problem situations.

Chapter 4. Essential Skills for Leaders: Collaboration and Team Building ASCII (65.5 kb) or PDF (102 kb)
Summarizes the types of work relationships, guidelines for collaboration, and characteristics of high-performing teams and team leaders.

Chapter 5. Essential Skills for Leaders: Facilitation of Change
ASCII (73.7 kb) or PDF (103 kb)
Includes change management tools and reviews the qualities of a strong change agent and how to address resistance to change.

Appendixes include learning exercises broken out by chapter.

Appendix A. Learning Exercises for Chapter 1 PDF (38 kb)
Examples of Leaders and Managers
Characteristics of a Good Leader
Negative Tools

Appendix B. Learning Exercises for Chapter 2 PDF (47 kb)
National Institute of Ethics Guidelines
Setting Boundaries
Qualities of Leadership
The Integrity Gap

Appendix C. Learning Exercises for Chapter 3 PDF (93 kb)
Qualities of Good Problem Solvers
Conflict-based Problem Solving: Dialectical Inquiry
Conflict-based Problem Solving: Devil's Advocacy
Creative Problem Solving: The Need for a Positive Approach
SWOT Analysis
Interactive Exercises for Creative Problem Solving
Roadblocks to Creative Problem Solving

Appendix D. Learning Exercises for Chapter 4 PDF (59 kb)
Opening Icebreaker: Day One
Setting Ground Rules for a Team Initiative
Establishing Goals and Objectives for a Team Initiative
Characteristics of a High Performing Team Member
Types of Working Relationships
The Team Leader as "Mentor"
Virtual Teams

Appendix E. Learning Exercises for Chapter 5 PDF (40 kb)
Principles of Change Facilitation
Overcoming Resistance to Change

Related OVC Publications

• National Victim Assistance Academy 2002 Instructor's Manual
• The Ultimate Educator: Achieving Maximum Adult Learning Through Training and Instruction