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Chapter 5: Information Exchange
Objective: To facilitate the exchange of information
in the crime victims field at the local, state, national, and international
levels.
Information is power, and providing up-to-date information
and materials to help empower victims and victim service providers is
a crucial goal of OVC. To accomplish this goal, OVC offers training and
technical assistance, conference support, publications, and other vital
information resources through three channelsthe OVC
Training and Technical Assistance Center, the OVC
Resource Center, and the OVC
Web site.
OVC Training and Technical Assistance
Center
The OVC Training Resource Guide,
an annual publication, describes available training developed by
OVC discretionary grantees.
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OVCs Training and Technical Assistance Center (TTAC)
was created in 1998 to serve as a centralized access point for OVCs
training and technical assistance resources and to funnel needed resources
to local, state, tribal, and federal agencies to strengthen their capacity
to serve victims. TTAC provides these services through a variety of means
designed to make access to OVC resources more user-friendly, efficient,
and cost-effective. TTAC focuses on training agencies and organizations
on various topics; providing technical assistance in areas such as
program development, management, evaluation, and policy and procedure development;
operating a speakers bureau to identify speakers for conferences,
focus groups, and other meetings; and maintaining a consultant
pool of experts to support OVCs initiatives across the country.
TTAC received 191 requests for assistance in its second
contract year, May 1999 to April 2000, which represents a 7-percent increase
from the first year. Of those requests, 112 were from the field, including
private victim services organizations, local and state agencies, departments
of corrections, U.S. Attorneys Offices, Federal agencies, and American
Indian organizations. Topic areas for the requests included training and
presentations on restorative justice, traumatic grief, domestic violence,
child abuse and neglect, sexual assault, clergy and victims, cultural
competence, juvenile justice, elderly victims, and victims with disabilities.
Subjects for technical assistance requests included coordination of services,
technology, strategic planning, and financial management.
Figures 8 and 9 show the number of requests
broken out by type of service, organization, and state between May 1999
and April 2000.
Figure 8. Number
of TTAC Requests by Type of Service and Organization (May 1999April
2000)
Requests by Type of Service
Document Development
|
11
|
Document Peer
Review |
16
|
Meeting Support
|
16
|
Meeting Coordination |
|
Training |
|
Technical Assistance |
|
Speaker's Bureau |
|
|
Requests by Organization
Department of Corrections
|
9
|
USAO/Federal
Criminal Justice |
12
|
State/Local |
43
|
Private |
|
OVC |
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Figure 9. OVC Technical Assistance Requests
by State (May 1999April 2000)
State
|
Number of
Requests
|
Kansas |
0
|
North Dakota
|
0
|
Kentucky |
0
|
Ohio |
3
|
Alabama |
0
|
Louisiana |
3
|
Oklahoma |
1
|
Alaska |
1
|
Maine |
1
|
Oregon |
3
|
Arizona |
8
|
Maryland |
3
|
Pennsylvania
|
4
|
Arkansas |
7
|
Massachusetts
|
2
|
Rhode Island
|
1
|
California
|
9
|
Michigan |
1
|
South Carolina
|
4
|
Colorado |
8
|
Minnesota |
2
|
South Dakota
|
0
|
Connecticut
|
0
|
Mississippi
|
1
|
Tennessee |
2
|
Delaware |
1
|
Missouri |
5
|
Texas |
6
|
District of
Columbia |
56*
|
Montana |
0
|
Utah |
0
|
Florida |
8
|
Nebraska |
0
|
Vermont |
2
|
Georgia |
0
|
Nevada |
1
|
Virginia |
6
|
Hawaii |
6
|
New Hampshire
|
0
|
Washington
|
1
|
Idaho |
3
|
New Jersey
|
0
|
West Virginia
|
2
|
Illinois |
5
|
New Mexico
|
5
|
Wisconsin |
1
|
Indiana |
1
|
New York |
11
|
Wyoming |
2
|
Iowa |
2
|
North Carolina
|
1
|
International
|
2
|
*Many of
the District of Columbia training and technical assistance requests
originated from OVC to support promising practices in the field.
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The following are specific tools that TTAC developed to
make its training and technical assistance resources more accessible to
the public.
- OVC
Training Resource Guide. In an effort to enhance customer
service, TTAC created the OVC Training Resource Guide to inform
the public about the trainings developed by OVC discretionary grantees.
The guide lists all of the OVC discretionary grant curricula available
through TTAC and a training calendar with scheduled trainings offered
to the public throughout the year. In its first year, TTAC hosted four
trainings in Florida, Minnesota, Ohio, and Virginia.
- Consultant Database. TTAC maintains a pool of
expert consultants, deployed onsite to help strengthen services to victims,
train on victim issues, and assist service providers with other victim-related
activities. To better facilitate access to TTACs consultant pool,
an automated Consultant Database of more than 250 consultants is available
online via OVCs Web site at www.ojp.usdoj.gov/ovc/assist/welcome.html.
Through the database, users can easily locate a consultant for conferences
and trainings. Users may search by name, location, and area of expertise.
- Professional Development Institute. Feedback
from the field indicated an interest in training on management issues
in victim services. In response, OVC developed the Professional Development
Institute, first presented at the National Organization for Victim Assistance
conference in Los Angeles, California, in August 1999. The institute
is a 16 1/2-hour training presented by experts in human resource and
victim services management through five modulesLeadership, Strategic
Planning, Human Resources, Evaluation, and Implementation. Participant
evaluations from the first institute were exceptionally positive. Through
TTAC, OVC is planning to host two institute trainings in 2001.
Other support provided by TTAC in FYs 1999 and 2000 included
coordinating focus groups to identify new and emerging victim issues,
providing speakers for key conferences and meetings, arranging meetings
for Victim Assistance in Indian Country grantees and Victims of Crime
Act administrators, and planning OVCs Third National Symposium on
Victims of Federal Crime.
OVC Resource Center
The OVC Resource Center (OVCRC) is a clearinghouse for
victim-related information. As a component of the National Criminal Justice
Reference Service (NCJRS), OVCRC has direct access to the most comprehensive
criminal justice library in the world. OVCRC produces, collects, maintains,
and disseminates information and resources for victim service providers
and allied professionals. When you ask OVCRC for help, knowledgeable information
specialists will tailor a response based on your needs using regional
and national victimization statistics, research findings, and a network
of victim advocates and organizations. OVCRC staff attend local, state,
and national conferences and display literature at the OVCRC exhibit table.
In addition, OVCRC provides publications and resource materials for training
workshops, seminars, and conferences upon request. During 1999 and 2000,
OVCRC fielded more than 18,000 requests for information and materials
and distributed more than 600,000 documents. The largest number of requests
(42 percent) were from local and state lawmakers.
"I wish to express particular gratitude and
admiration for the OVC TTAC organization and the absolutely
essential mission it is fulfilling. You are a splendid example
of how our Federal Government is serving the needs of our citizens
at the local level."
-Chaplain K.J. Lewis, Crisis Response Team
Coordinator, Midlands Crisis Chaplaincy,
Lugoff, South Carolina |
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OVC
Publications
Over the past few years, OVC has greatly increased its
capacity to develop publications and products to support victim service
providers and allied professionals. These products are disseminated through
OVCRC. OVC publications include research findings, statistics, and literature
on emerging victim issues; studies of promising practices and demonstration
programs with national impact; guides for policy development; and technical
assistance and skill-building tools. Other specialized products include
customized information packages, fact sheets, and videos. A list of the
74 products OVC published in FYs 1999 and 2000 can be found in appendix
E. A few of OVCs recent publications are listed below.
- Sexual
Assault Nurse Examiner (SANE) Programs: Improving the Community Response
to Sexual Assault Victims. This bulletin updates the field
3 years after OVC released the SANE
Development and Operation Guide for starting and administering
a SANE program. SANE programs are designed to improve the traditional
model for sexual assault medical evidentiary exams. The OVC bulletin
offers valuable insight into the difference a SANE program makes to
victims and their communities and updated information from SANE programs
already in operation. Promising practices presented in this bulletin
will help programs and communities address emerging issues, including
how a SANE program can find funding after its initial development and
what is involved in establishing SANE standards of practice, training,
and certification.
- Understanding
DNA Evidence: A Guide for Victim Service Providers. This
bulletin discusses the important role forensic DNA evidence plays in
solving criminal cases, particularly brutal sexual assaults and homicides.
The importance of DNA evidence has grown considerably in recent years
as improved technology renders more accurate results and DNA evidence
is used more frequently to convict or exonerate defendants. As a result,
victim service providers need to know the significance of DNA evidence
in victims cases. They must be trained to identify DNA evidence
and to counsel victims on how valuable it is in apprehending and convicting
offenders. The bulletin includes three case studies that reflect the
power of a DNA match and reveal the complexities involved in the criminal
justice system.
- Video Series on Children Exposed to Violence.
As part of the Children Exposed to Violence Initiative (see
chapter 1), OVC funded the development of a
five-part video series to focus on the criminal justice systems
role in responding to child victims and witnesses. The series begins
with Through My Eyes and continues under the Responding to
Child Victims and Witnesses Video Series label. The four videos
in the latter group target law enforcement professionals, prosecutors,
and court personnel and examine how they can work together to minimize
the effect of violence on children. The video series uses the voices
and artwork of children to open viewers eyes to the magnitude
of this problem and the resources that are available to address it.
- Internet
Crimes Against Children. Advanced technology and the Internet
have created new opportunities for perpetrators to commit sexual crimes
against millions of children who go online daily. The nature of Internet
crime poses a complex challenge for law enforcement personnel and victim
service providers as they try to protect children and meet their needs,
investigate geographically dispersed crimes, gather evidence, and apprehend
offenders. This bulletin explores these challenges, the crimes involved,
the child victims and their needs, and how best to respond to them and
their families.
"With the breadth of the criminal justice field
and the various issues that arise, publications and videos provided
by OVC, and NCJRS as a whole, make a valuable contribution to
practitioners, teachers, and others as we strive to expand our
working knowledge to improve professionally and/or to become
more informed."
-Mike Pearlman, Adjunct Professor, George
Mason University and Northern Virginia
Community College, Fairfax, Virginia |
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Office for Victims of Crime
Resource Center (OVCRC)
P.O. Box 6000
Rockville, MD 208496000
18006276872
TTY 18777129279
Clearinghouse staff are available Monday through Friday, 8:30
a.m. to 7 p.m. eastern time.
National Criminal Justice Reference Service
(NCJRS)
www.ncjrs.gov
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The OVC
Products and Services Brochure (updated August 2004) describes the
OVC resources that help you deliver comprehensive, quality services
to victims of crime.
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OVC Promotional Materials
OVC recently developed a new videotape, exhibit, and brochure
to promote a better understanding of what OVC does and to showcase ways
in which OVC can assist the field. They highlight OVCs three major
public access points, OVCRC, TTAC, and the OVC Web site, and describe
the general programmatic work done at OVC on behalf of victims. Each item
contains the same message No
More Victims. Know More. Ask OVC. The materials will be used for
conferences, trainings, briefings, and other opportunities to educate
the public about OVC.
OVC Online Resources
The OVC Web site is another way that OVC provides information
and leadership to the field. Located at www.ojp.usdoj.gov/ovc,
the site provides a wealth of information about OVC, grants and funding,
help for victims, training and technical assistance, publications, and
resources for international victims. Approximately 60 of OVCs publications
are available online, and new information is continuously uploaded. The
OVC Web site also provides links to victim-related publications released
by other Office of Justice Programs components. The OVC Web site is accessed
by crime victims, victim advocates, VOCA administrators and subrecipients,
discretionary grantees, educators, policymakers, and the public. During
FY 2000, OVC initiated and completed an effort to make its Web site compliant
with the Americans with Disabilities Act so people with disabilities can
access the information.
"The OVC Web site continues to grow and provide
more and more useful material for the public's use in serving
the needs of crime victims. Thank you so much for all the continued
effort in this project and much needed public access forum."
-Janie Thurman, Victim/Witness Coordinator,
U.S. Attorney's Office for the Northern
District of New York, Syracuse, New York |
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E-Training for Victim Advocates
OVC is committed to using the latest technology to provide
information and training resources to the victims field. While OVC recognizes
that the Internet offers a unique opportunity in which to carry out this
task, there are many questions concerning how best to harness the Web
for these purposes and what role, if any, OVC should play. To further
this discussion, OVC hosted a special session at the NOVA conference in
Miami in August 2000. The discussion made it clear that victim advocates
typically want and need more training than they receive and that many
different kinds and levels of training might lend themselves to an online
environment. The next phases of this project include developing a handbook
to help OVC grantees create their own Web-ready training materials and
adapting existing victims and the media curricula into online
training for OVCs Web site.
"Our editorial team has scoured the Web for
the very best government and civic resources and found your
site to be top-notch."
-Stephanie Benes, GovSpot.com
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VOCA Subgrantee Listserv
OVC recently launched a computerized listserv e-mail system
to allow VOCA subgrantees to communicate with one another. The system
builds on OVCs successful listserv for VOCA compensation and assistance
administrators. The subgrantee listserv is used to announce new and future
projects, programs, available funds, and creative approaches to helping
victims of crime, and provides a bulletin board where colleagues can ask
questions and request advice. OVC staff update e-mail addresses and periodically
purge old requests for feedback. Grantees in reservation-based victim
programs funded through VAIC and the Childrens Justice Act also
have a listserv to improve communication with OVC and among tribal programs.
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Office for Victims of Crime
Report to the Nation 2001:
Fiscal Years 1999 and 2000 |
December 2001
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